Performance Improvement Programs and Management Operational Reviews

1. Management Operational Reviews

Hotel Management Operational Reviews (MOR) include analyzing

• Rooms Operations
• Administrative Functions
• Food & Beverage Operations
• Sales and Marketing
• Purchasing and Procurement
• Payroll and Human Resources

An operational review involves having an independent expert analysis of how the business is performing and analyze opportunities for improvement. Following a unique diagnostic and strategic review methodology "essentially a SWOT on Steroids" the MOR will provide business case’s for operational improvement.

Operational reviews are conducted as either part of an overall financial or marketing advisory service. Our expertise in understanding industry best practice and improving operational performance plays a big part in our ability to deliver financial advisory.

Specific operational review programs include:-

• Pre-Acquisition Operational Review
• Management Operational Review

Before you acquire a hotel or investment, have a Pre-Acquisition Operational Review conducted. Not only will this mitigate performance risks associated with the new purchase but will also offer leverage in negotiations.

All business from time to time need a review of operations, and with our MOR’s you can be assured of dealing with a team comprising of the industry's most experienced and highly credentialed leaders. Our experience and expertise allows us to look past the numbers and see the inherent value that can be derived from implementing operational change.

2. Performance Improvement Programs

Everyone thinks their hotel is operating at peak performance…otherwise how would you justify your position and credibility? REVPAR is able to work with hotel management teams to add value to what they are already doing… If you are a franchised venue we are here to make you look good, if you are owner operated we are here to make you serious money!

Through our unique benchmarking methodology we will improve your hotels performance with no upfront costs. That’s right…we only get paid if you generate costs savings and identify new revenue streams.

2.1 Analysis of Cost Bases

A performance improvement program enhances operations by analyzing management accounts to deconstruct all components of costs and expenses. We use our unique benchmarking and best practice data tailored to your situation to identify how to optimize your current processes, and make changes to grow your business over the short, medium and long term.

2.2 Identification of new Revenue Sources

We are different to our competitors, however, in a very important way. We don’t stop with analyzing your cost bases… given our marketing and business development credentials we then identify new revenue sources and work with the management team to implement cutting edge change to generate additional income for the client.

Before committing to the project we will conduct a scoping study which identifies the anticipated value that can be derived from our Performance Improvement Program.

3. Strategic Planning

Our role is to act on your behalf as your primary resource for sound decision making advice. We begin by deconstructing all aspects of the business down to their essential value propositions through our unique business diagnostic program. We then focus on the unique aspects of your business and/or location, applying our experience, analytical skills, and understanding of relevant markets to help you develop an action plan for growing your business.

4. Interim Turnaround Management

Many venues, from time to time, are ill-equipped with skilled and experienced staff. Maybe this is because you’re training the staff into the role, you’re unable to find experienced staff or perhaps you can’t afford what you really need…. In any case we are able to work with clients to provide them with an interim managerial solution to turnaround hotels facing disaster or negative growth. Identifying and admitting the need is the first step…. Let us tailor a solution to keep your business moving forward.

Please feel free to contact our Management Advisory team on enquiries@revpar.com.au